Customer Privacy Statement:
This notice describes the privacy policies and practices of Lone Star Bank. Our policies cover non-public personal information on individual consumers who utilize the Bank's financial products or services primarily for personal, family, or household purposes.
Information We Collect:
As part of the process of providing you with financial products or services, we obtain non-public personal information about you, including:
- Information on applications, correspondence or other forms (such as your name, address, social security number and income).
- Information about transactions with us and others (such as your account balance, payment history, ATM card usage).
- Information from a consumer reporting agency (such as your credit history or creditworthiness).
- Information from public sources, such as government records, telephone directories or internet websites.
Disclosures To Third Parties:
We may provide non-public personal information to a non-affiliated third party when necessary to establish or administer a product or service we provide to you.
When permitted by law, we may provide non-public personal information to third parties, such as government entities, law enforcement agencies or consumer reporting agencies.
Lone Star Bank does not disclose or sell non-public personal information to companies that perform marketing services.
We may report non-public personal information about your account to credit bureaus. Late payments, missed payments or other defaults on your account may be reflected in your credit report.
Information Security:
We maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard your non-public personal information.
We restrict access to non-public personal information about you to those Bank employees who need to know such information in order to provide products or services to you.
Our employees have been trained on privacy laws, and we have implemented disciplinary procedures for any employees who violate our privacy policies and procedures.
We do not disclose any nonpublic personal information about our customers or former customers to anyone except as permitted by law.
If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.
Accuracy of Information:
We strive to maintain complete and accurate information about you and your relationship with us. If you have any questions regarding our records, please notify our Customer Service Department.
Privacy Questions:
If you have any questions regarding privacy issues, please contact the Compliance Officer in writing at this address:
Lone Star Bank
2600 South Gessner Road, Suite 100
Houston, Texas 77063
(713) 358-9421
